Shipping policy

Shipping Timelines

Standard Shipping: 15–30 working days (for hand-making and dispatch).

Return Shipping:

Customers must bear return shipping charges, unless the item received is incorrect or damaged.
Any customs or duties, taxes, or import fees in the destination country shall be borne by the customer.

Courier Damage:
If the package is damaged during delivery, please raise a claim directly with the courier provider using the AWB (tracking) number.
You can reach out to us at contact@hranolstudios.com for assistance.

Return Packing Requirements:

Returned items must include all original tags.
Products must be securely packed to prevent damage during return transit.

 

Cancellations:
Orders cannot be cancelled once placed, as each product is handcrafted with care.